Depending on the service used, we may collect the following categories of data.

3.1 Student and Contact Information

• Full name;
• Mobile number and email address;
• Residential address;
• Date of birth and age;
• Photograph and signature;
• School/college name and current class/standard;
• Course, batch and medium details;
• Enquiry, registration and admission information; and
• Other information voluntarily submitted for an educational or administrative purpose.

3.2 Parent or Guardian Information

For students below 18 years of age, we may collect:

• Parent/guardian name;
• Mobile number and other contact details;
• Address, occupation and relationship with the student;
• Signature and identity proof;
• Information necessary to verify that the person providing consent is an adult parent or lawful guardian; and
• Consents and declarations relating to the minor student.

3.3 Academic, Examination and Counselling Information

We may collect:

• Attendance and academic progress;
• Tests, examinations, marks, scores, ranks and results;
• Exam or application form details;
• Counselling choices and records;
• Scholarship-related details; and
• Category/caste information, only where reasonably necessary for examination forms, counselling, scholarships, student records, seat eligibility or applicable reservation/seat criteria.

Category/caste information will not be used for unrelated advertising or discriminatory treatment.

3.4 Identity Verification Documents, Including Aadhaar

We may request an identity document to verify a student or parent/guardian. Aadhaar is not the only acceptable identity document. A school ID, birth certificate or another valid identity document may be accepted where appropriate.

Where Aadhaar is voluntarily submitted:

• Separate consent will be obtained for collecting and using the document for identity/admission verification;
• The Institute will not retain an unmasked full Aadhaar copy;
• If a full Aadhaar photocopy is received, the first eight digits will be redacted/masked before storage;
• Only a masked copy or data reasonably necessary for verification will be retained;
• Aadhaar will not be used for an unrelated purpose or shared except with consent or where legally required;
• The masked copy will ordinarily be destroyed or securely deleted within 30 days after course completion, unless temporary retention is necessary for a pending dispute, fraud/security investigation or compliance with law; and
• Refusing or being unable to provide Aadhaar will not by itself result in denial of admission where a viable alternative identity document is provided.

The Institute’s fingerprint and facial attendance system is separate from Aadhaar/UIDAI authentication and is not linked to the Aadhaar database.

3.5 Biometric Attendance Data

For attendance and access management, we may collect fingerprint data and facial attendance data through the Institute’s own biometric system. We will:

• Inform the student and, for a minor, the parent/guardian about the purpose;
• Obtain separate affirmative consent;
• Restrict access to authorised persons;
• Use the data for attendance, identity verification, access management and related safety/administrative purposes only; and
• Delete the biometric data upon or after completion of the relevant course/batch, unless limited retention is required by law or for a pending dispute/security matter.

3.6 CCTV and Recorded Classes

Our premises may be monitored through CCTV for safety, security, incident review and protection of persons and property. CCTV footage is generally retained for approximately one month and may be retained longer when required for an incident, complaint, investigation or legal process.

Classes, academic sessions, seminars or events may be recorded. A recorded class may capture a student’s face, image, voice, questions or participation. Such recordings may be used for educational delivery, revision, quality improvement, academic support and security/incident review. Promotional use requires the separate media consent described in this Policy.

3.7 Payment and Fee Information

We may maintain:

• Course and registration fees;
• Amount, date and status of payment;
• Transaction/reference details;
• Instalment and outstanding-fee details;
• Receipts and offline payment records; and
• Refund or payment-support correspondence.

Online payments may be processed through Classplus-integrated or other third-party payment providers. We do not intentionally collect or store UPI PINs, card PINs, passwords, OTPs or similar payment authentication credentials on our own systems.

3.8 Device, Website and Application Data

Our website, Classplus-powered application and service providers may automatically process information such as:

• IP address;
• Device, operating system and browser information;
• Login, session and application activity;
• Course access, test attempts and usage logs;
• Cookies and similar technologies; and
• Technical, diagnostic, security and fraud-prevention data.

The exact information collected by an independent platform may also be governed by that platform’s privacy policy.

3.9 Communications, Media and Marketing Data

We may process:

• Calls, emails, WhatsApp/SMS/Telegram messages and app-chat records;
• Complaints, support requests and feedback;
• Photographs, videos, testimonials and event participation;
• Consent and opt-out records; and
• Preferences relating to promotional communications.